FREQUENTLY ASKED QUESTIONS (BUYERS)

How Do I search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details. You can also go to the desired categories on the top menu of our website.

How do I Place an Order?

First time shopper? Buying from y3ntor.com is an easy task. When you see a product of interest. Click on the add to cart button and proceed to checkout, select your payment method and enter your address and the necessary information needed. Place your order. And that’s it.We give you tracking information and follow up emails until you receive your shipment. 

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the us.
• The item you received was not as described.

When your order is placed, our system holds on to your money until your package is delivered. You can cancel your order if you change your mind and your money will be refunded promptly. NOTE: This must be done before we process your item for delivery. 

How are shipping costs calculated?

Shipping costs are calculated based on the customer's location and product weight / volume. For more details on how shipping costs are calculated, please  reach to us directly. Send us an email and one of our expert support specialist will get back to you. You can chat us directly. 

How long does it take for my item to be delivered?

All orders received are shipped within 24 hours.